Case study for why businesses choose to work with Mandie Holgate
When I met with Jo Stewart from Venture Hotels they shared confidentially what they needed from me as their keynote speaker. Everything my clients discuss and we work on is confidential. Before every coaching programme, training day or speaking engagement, I sit with the person that books me and ask some big questions;
- What do you face?
- What do you need?
- What are the team struggling with?
- What do the team need?
- What outcomes do you need?
- What do your team want?
- Where are you heading?
- What goals are you working on?
- What issues face your industry?
- What do you see as the end result that will make a difference to T.O.M – Team, Organisation, Me.
Everything is about T.O.M – when goals, actions and plans align to all stakeholders they are a success and even if it feels impossible to align all 3, we can when we are prepared to discuss the elephants in the room. Learn more about elephants in the room here.
Mandie Holgate delivered two highly engaging and commercially focused workshops that successfully challenged Venture Hotels teams to think bigger, act with intent, and build momentum behind business growth. Her sessions combined energy, practical frameworks, and a strong emphasis on emotional connection with customers and teams.
Mandie created a high-energy environment that encouraged participation and open discussion. She reinforced a psychologically safe space (“no such thing as a stupid question”) enabling teams to engage more freely.
The workshops concentrated on coaching to enable driving sales growth, building customer loyalty and creating momentum in performance delivery.
Mandie encouraged teams to leave with specific questions and actionable plans, rather than theory.
The workshop framed improvement through:
- Identifying issues → understanding causes → developing solutions
- Reinforced the importance of stakeholder input and continuous questioning (“What does that mean?” approach).
- Effectively linked emotional connection with commercial outcomes
- Highlighted research showing emotionally connected customers are significantly more valuable.
Mandie also reinforced the importance of brand storytelling, relationships, and consistent guest experience.
She delivered how to increase confidence in challenging current ways of working, stronger ownership of local performance and sales opportunities
This would lead to greater focus on customer experience as a revenue driver and improved alignment on the importance of consistency and momentum
In summary, Mandie Holgate delivered highly engaging, commercially relevant workshops that successfully energised the teams and challenged them to think differently about growth, leadership, and customer experience. Her approach is particularly valuable to maximise long-term value.
I would highly recommend Mandie as she is willing to understand your business and support it outside of the sessions. If you would like further detail on why I would recommend Mandie, please feel free to get in contact.
That’s what I do for business leaders, professionals and teams looking to excel. No matter what you face, it’s easier when we work together.
If you would like to discuss how I can help your team perform better, adapt to change and have that positive can do growth mindset no matter what you face. Please do not hesitate to contact me – mandie@mandieholgate.co.uk Together the impossible becomes possible.
