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£5 billion in avoidable sick days – 10 ways to avoid the true cost of burnout

According to Indeed (1) burnout is on the rise with 80% of those asked saying Covid had made burnout worse.

The cost to business is around £5 billion with 43% of all sick days in the UK alone due to burnout.

In business it is likely to cause;

  • Absenteeism.
  • Mistakes.
  • Disgruntled staff.
  • Poorly performing teams.
  • Reduced productivity and even damage profitability and innovation in business.

Here are 10 strategies to fight overwhelm, overload and overworking for you and your team. They are all taken from my unique style of coaching that can deliver results for teams within 3 hours. I’m happy to talk you through these strategies and share more – get in touch here.

1. Create a communications policy for your company

I’ve created over 40 communication policies this year for teams and each has been unique. They have included things like “No email to be sent after 1pm on a Friday” this stops the “get it off of my desk mentality” and improves communication and team relationships. Or having an agreed green, red, orange system for subject line – green – for your information no need to reply, orange – you may need to be involved, please review and reply as necessary, red – urgent please respond within 4 hours. Agree on a policy and then communicate it, ensuring you reflect and review 6 weeks later to see what is working and what needs to change. You will be surprised how many in your team do not know when it’s okay to walk into your office or to phone you because the conversation has never happened and they are worried they will be in your way, disturb you, ask something stupid or look like they can’t do their job. Fact.

2. Negative to positive.

It’s a lot harder to make improvements when you don’t know what is causing the issue. If you’ve read my book Fight the fear or Taking control of your mind you are not new to the negative spiral strategy. Everything you achieve (or not) is as a result of your feelings, emotions, actions and results. If you think of the negative spiral as the M25 (for my international readers this is a UK ring road around London; notorious for being congested, jammed and slowing down journeys. It can take you 2 hours to get to your destination or 5 hours!) Now imagine that ring road with no exits. The negative spiral is just that, a way of being trapped in a continual loop of negative feelings, emotions, actions and results. When you know the negative you can do something about it.

If you look at this short version you can see that one feeds the other. You don’t need to go in order of feeling, emotion, action and result. It could be in any order. What do you notice?

You can now look to create breaks between each bubble. When I do this with clients we see how bad the negative spiral can get, imagine what a positive version could look like and then come up with lots of ideas on what could break the pattern between each bubble. This is quite a complex strategy to do justice to so get in touch if you’d like more guidance (or re – read Fight the fear and/or taking control of your mind for reminders on how they work.)

3. It is what it is

This is a statement I’ve heard in practically every corporate team coaching session. Every single one. What’s wrong with that you ask?

Well if you believe that it is what it is then you aren’t looking for solutions or ways of making things better for you, your team or your business. It is a victim mentality that holds teams stuck in poor working practices, overloading communication practices and damaging ways to work. Challenge everything at work that this statement is levied at. What other statements are made that take away any opportunity to improve things?

And in every session I’ve heard this statement, by coaching the team through what they believe is possible we’ve helped them make better choices.

4. No

This tiny word gained a whole chapter in Fight the fear, because so many of us fear using it. The irony is that people that are good at saying no, rarely have to use the word.

  • Where and when do you constantly say yes?
  • Do you worry about not looking like a team player?
  • Do you worry you look like you can’t cope so you always say yes?

If you understand what inspires your instant yes’s you are able to work out what it does to you and your own list of jobs (remember the negative spiral from above?) and how to create a better way of communicating. When we’ve explored this word and it’s power in teams, I often see that the team are worrying about letting each other down. Causing everyone to over deliver and say yes that creates a culture of working that is unsustainable and damaging to all, so speaking up could literally save others too!

5. Listen to your body

I still hear people proudly exclaim that they got up at 5am, not had lunch and are powering through. After all we know about burnout and stress this is astonishing. If you won’t look after your body because you literally can’t survive without one consider looking after your body because it will work better and perform better if you do.

According to the HR Booth(2), dehydration alone can cause your employees to struggle with concentration, productivity and happiness.

It doesn’t take a genius to suss that if you don’t eat well then your body can’t perform well. This has many implications on burnout.

6. Really listen to your body

We’ve become attached to our computers thanks to the pandemic and as a result we aren’t moving as much as we used to. There is growing evidence to suggest that even a short walk can benefit your mental dexterity.

And just 10 minutes in nature can make you feel more emotionally strong and less stressed. Taking a break actually makes you think better and faster, it can even change your perception of time (see below).

I encourage clients to work on a task for 40 minutes then take a short break. It’s amazingly effective for problem solving and the ability to work for longer. As you step away while you think you aren’t working on the task you need to complete, your subconscious is processing everything you were doing and carries on doing this, so that when you return “magically” you’ve got new ideas to use.

7. Ditch or deal

When it comes to To do lists I often find these are the root of a lot of productivity issues and problems that exasperate burnout. A To do list with more than 5 things on is not likely to be achieved in a day. My clients only ever get a maximum of 5 actions towards any goal. Why? Because too many jobs on there and it becomes overwhelming. They then have back burner ideas – things they can work on after they’ve completed the first 5 tasks, this ensures they stay focused, stay motivated and achieve more.

If you’ve things on your to do list that have been there over a week, make the decision to ditch it or deal with it. Prioritise it. Heard the saying “kiss the frog”? My clients learn that the frog becomes a big warty, slimy toad getting bigger and bigger if they don’t get on with it. Deal or ditch.

8. Perception

One of the reasons we end up feeling overworked, overloaded and overwhelmed is because we don’t have the control we would like to have. It’s one of the reasons I can help a team work less hours and get more done with less stress in 3 hours because it’s about how we personally see the world.

I recently wrote about our perception of time. How time can speed up if we are feeling happy and slow down if we are frightened. If we are in awe it can make time seem a lot slower and when we are “on flow” as us coach’s like to say, time flies. By understanding how you see the world you can appreciate what impacts on that. As a coach my job is to help you understand what you believe to be true, what you feel matters, what experiences have shaped your view of the world and what values are important to you. Your experiences, beliefs and values greatly impact on your ability to stop burn out. Learn to recognise what beliefs, values and experiences are motivating and empower you and which ones are damaging.

9. Sacrifice

Lastly what will you sacrifice? To be more resilient and cope better no matter what you face at work means you have to know what you are prepared to sacrifice. For instance;

If you stay late at work you know you are sacrificing quality down time to return to work fully charged the next day.

If you agree to work through your lunch break you are agreeing to an energy slump mid afternoon and the implications that could have on your performance and productivity.

If you sacrifice checking your email you know you will finish that report.

When I look at people’s to do lists we often discover things that are “should’s.” For instance “I should really look at that report they wrote.” Tasks like this that you don’t deal with, you’ve got to ask “For what reason do I not sacrifice something else to achieve this?”

Ideally think in emotions and feelings as well as the physical implications, because ultimately they drive you forward or force procrastination. So if you are harbouring feelings of “It’s so boring, they waffle on and I don’t understand half of it.” Then what are you going to decide to do?

  • Always struggle with reports.
  • Learn new skills, jargon and knowledge to understand.
  • Always feel guilty and like you are failing because this task never gets completed.

Which ever you decide it’s a sacrifice for something you do over something you don’t want to do. Adjust your perception of the tasks and your actions and you will work out the right things to sacrifice so that you aren’t overloaded trying to people please and look like you know everything.

10. Time

Time is a wonderful commodity that we forget we can manipulate, as we’ve already touched upon. With the new ways of working hybrid between office and home it can be all too easy to lump your commute time into your working day. Every team I’ve worked with that were doing this told me it was so they worked less evenings and weekends. This doesn’t work, because they weren’t proactively choosing their use of time.

  • Are you reactive or proactive?
  • Do you start with what everyone else deems is urgent, ie email or do you start with your to do list – that I hope you wrote last night?
  • Do you split your gained commute hours between you and work? This is a great way to look after you and your career. Not by giving it all to the organisation.

Take a few minutes to sit down and work out what your ideal week would look like. Have you ever considered that you may not have to do 9 to 5 at all? Often it’s assumed what the management expect from their teams. I’ve heard so many in coaching sessions say “Well, I can hardly work at 6am and then stop for a few hours just to do the school run can I?” Only to hear the boss say “Actually, why can’t you? As long as I can get hold of you at some point in the day, I don’t care what hours you work, as long as you are looking after yourself and doing your job well.”

This requires open and honest conversations, and while most leaders think they do this every week, rarely do I see this happening. A few books on personal development, leadership and coaching does not make you a coach. And often there’s a risk of trying to establish this kind of relationship without having the knowledge on how to fulfil it.

I’ve hundreds of strategies to enable your team to feel resilient and work more productively thus reducing stress and improving performance. Please do feel free to get in touch. We often hear work smarter not harder, but still so many are failing to grasp how.

(1) https://www.indeed.com/lead/preventing-employee-burnout-report

(2) https://www.thehrbooth.co.uk/blog/the-hr-booth-updates/why-its-important-to-keep-your-employees-hydrated/

  • September 1, 2021

Can a coach get a dip in confidence and how can you fix it fast?

One of the surprising things to come out of Lock down is a dip in confidence. And I’m not immune.

I was invited to speak at the worlds biggest online conference for Luminary Learning, a company that works with some of the biggest organisations in the world – 18 speakers, 17 hours. (They are doing a bigger one in October and I’m speaking at that too!)

And in the lead up to the big day I had meetings with the team to see if I would fit. I was keen for this to happen because I’m not your usual conference speaker and I didn’t want to stand out (for all the wrong reasons) like the proverbially sore thumb!

I rarely have slides (unless the hosts really want them) and I don’t’ usually follow a set script. Choosing instead to find out what they want for their audiences and what they want the result to be. In that way I will create a mass group coaching style session that is really powerful and ensures people get personalised solutions rather than generic ideas.laughing with mandie holgate business and life coach

As I chatted with the hosts, I ended up showing them my Disney mug of coffee, my tiny dog and even my Olaf Keyring… such a grown up. They loved my honest, fun style and said that with my exceptional knowledge on growing businesses and people I’d be perfect.

So all good right?

Except when you don’t see your audience whether you are a speaker, professional or a business leader it can be tough.

Are they getting what I am saying?

Usually body language gives us massive clues on this. The crossed arms changing to hand at face in deep thought is always a good one to aim for. Along with obviously the laughter and relaxed poses.

So with our world moving to online can you deliver to the same high standard?

Yes of course but watch out for the confidence levels.

As the day of the big event got closer, I found myself writing copious amount of notes on the subject of leadership and building great people. You know, the subject I spend my life coaching people and teams on!

How ridiculous I found myself thinking you know this stuff inside out. “Why are you writing it down?” “Why are you adding stats that you could recite in your sleep!” I shrieked at myself. “Are you likely to lose your mind between now and Saturday!”

It was a dip in confidence. Not to be confused with a sensible level of nerves because you want to do well. One is good for your performance, the other can destroy it. (If you aren’t sure pick up a copy of Fight the fear where I help you reduce your fears to a sensible level often getting rid of them all together but being mindful that sometimes a little nerves is good for you.)

So I did what any good coach would do and I talked to another coach. Me and Gordon Tredgold have been proverbially kicking each other’s butts for years. In fact it’s thanks to him I’ve achieved more and I know I’ve been able to help Gordon too. (I love relationships that are win win like that. I highly recommend Gordon’s books, and yes you guessed it Gordon highly recommends mine too!)

So I messaged Gordon. Something along the lines of “Hey Gordon, I’ve got the major wobbles about Saturday. I know I can do this with bells on but still….”

Gordon replied with the right words as we usually do for each other, but when you are bordering on a dip in confidence that can induce fear (and trust me as author of Fight the fear I know this stuff (again inside out!) if you don’t fix the confidence then fear is only a step away.) So despite the fact I believed Gordon and if Gordon Tredgold tells you, you are an awesome speaker, then you are an awesome speaker I still was feeling concerned at a level I didn’t want to take to the event.

So, I used a tool I created for a client and use all the time…

“Where is your evidence Mandie?” I asked. “Have you got on a stage before and tanked it?”

“No”.

“Have you let an audience or hosts down?”

“Er again, I’m going to have to say No”

“Have you made audiences laugh and learn and have eureka moments that changed lives and business?”

At this stage I was beginning to hate myself just like my clients do when they are faced with the facts that they don’t suck and they are awesome! I knew how my coaching clients felt under my scrutiny and it wasn’t easy to accept but accept it I did. I’m good at my job.

I wanted to share this with you because people often say “You are so confident I bet you never doubt yourself” As a human we all do it, the difference is as a coach I can get myself back into a great mindset and get the results I want because I coach myself and control what is allowed to go on inside my brain. Hence the new book Taking control of your mind is so popular because it helps you do just that.

And just so I don’t let that dip in confidence come back I printed off the amazing words that one of the team sent to me.

Just a quick note to say...thank you very very very very very much for trusting me and for coming on board....your energy was so great that we fed off that....your stories were pointed and you were able to bring it home with each example....it was fantastic.....    It so lively....and hilarious..but drove home a very string point!!!    Thank you so much and both T and myself simply love you and your vibrancy and zest for life!!!!    We are fans and friends for life!!! Will chat soon...

If you want to stay positive it’s important you give yourself visual clues so you don’t revert to negative and stay there because that’s not good for you, your team or your business. And remember people like to be with positive people. People that inspire and motivate them. Those people make tough days and obstacles to success so much easier to overcome.

If you would like to know more about any aspect of this feel free to get in touch and if this made you rethink what you allow to happen in your head a donation on the button on the right would be appreciated, thank you.

I can also request white labelled copies of Fight the fear for your company – minimum order 100 copies.

 

 

  • June 23, 2020

Social Media a Force For Your Success Or Your Demise – Take Control!

If you do not control social media, then social media will control you!
And if you take just 2 minutes to read this article you will see why that could be so important to your ability to achieve your goals, grow your business, have the career you want and even the social life you crave!
 
If you scroll down your feed and it doesn’t inspire you, motivate you and make you feel connected and part of a big community that care about you – then you need to change your social media network.
 social media for business
This image is a worksheet I created for a client because increasingly I hear;
  •  I can’t stand social media.
  •  It’s all so fake.
  • I can’t compete with them!
  • I can’t get any business from social media it’s a waste of my time.
  • I feel inadequate.
  • I spend too much time on social media achieving nothing.
  • You can’t have real conversations on Social media.
  • I feel like there is nothing I can do to change the world that we live in – we are all doomed!
Even if you don’t feel this bad, your social media world constantly impacts on you, trying to dictate when you reply to people, how you reply, what you say and how you interact.
 
Just like in life if you don’t control the quality of your conversations then that can directly damage the quality of your thoughts, your feelings and then your actions and results.
 
So if you want to get more out of the day, your week and your life, social media should support your success – not damage it.
 
This has already been utilised with 3 clients this year too. So if you are feeling like social media is not good for you – you are not alone!
If you would like a copy that you can download you can join my online mastermind group the Insiders – it is only £5 a month and that means as you work through my worksheets, homework and ideas you can feedback and additional support 24/7. We delete no content.

Join here

  • January 29, 2020

Do or do not there is no try – A quick way to a new level of success.

That is a sentence that I’ve held dearly for so many years.

It helps you when you want to achieve.

It helps you when you face adversity.

It can even help you when you are rushed to A and E and are scared to death you are dying.

Whatever your life looks like or what you want it to look like this article could change your actions by the time you finish reading it, ready?

For those that aren’t into Star wars that phrase is said by tiny ancient Yoda (who looks like he couldn’t take on a toddler and beat them in a battle, although not sure who would want to do that!) it is as his prodigy is attempting to get his spaceship (bear with me non scifi lovers) out of the bog.

Luke the young prodigy proclaims, “I don’t believe it!” As tiny Yoda effortlessly lifts the ship not just free of the bog vines and mud but with just the gentle lifting of his hand lands it gracefully next him. Yoda turns to Luke and pretty much says “And that my dear boy is why you couldn’t do it.”

“Do or do not there is no try.”

Okay so what’s that got to do with your life and happiness?

Meet Sarah (Name changed because all clients are always confidential unless they go around shouting about working with me) Sarah had been working with me for a couple of months and was getting used to the fact that you can’t hide from yourself in our sessions. She flippantly said “Well I will give that go. I promise”

Give that a go?” I asked, “What do you think your chances are of success I asked?” and I added “What are you actually saying in your head about this plan of action?”

The deep sigh and “Wow I hate you look” (it’s good to get that look from your client because it means you’ve found what is really standing in the way of what they want. And it’s always handled with love and respect. Usually leading to clients coaching themselves in the middle of our sessions!) led to them saying “Well I suppose if I’m honest, it’s a great plan, it’s what I really want, but I’m not convinced that I can actually do it.”

Bingo!

Sarah was going to tackle her coaching plan of action with a “I will give it a go” attitude. When we analysed that viewpoint, she could see that;

  • She was moving the responsibility for success from her to “out there”. No responsibility, no accountability, not her fault, right?
  • She feared that she lacked skills and the confidence to do the actions we had set.
  • She held on to an outdated and quite frankly untrue idea that she would fail.

The quickest way to fix this (as Sarah and I did) was to;

  1. Build her internal confidence – not the confidence you get from the outside world when things are going right but from knowing who you are and privately being proud of that.
  2. Looking for the evidence. We so often listen to the wrong voices in our head that second guess us. By looking for proof Sarah laughing with mandie holgate business and life coachcould see that she had never failed at any of the actions we had outlined, I had jested with her “So for the first time ever in your life you are going to phone that person and be rude, swear and disrespect them giving them the “Oi you, give us your money” attitude are you?” This was so far removed from the wonderfully professional businesswoman that she is that she couldn’t but laugh. When we laugh, we are generally starting to notice that what we are scared to see.

If she had gone with the I’ll give it go (try) attitude her results would not have been as epic as they were.

On the opposite side of this, I also work with a lot of business owners and managers who have long term health issues. It is very hard to be a dedicated passionate hard worker and find you have a body that won’t sustain all you want to get done that week. Learning that lesson is not easy, and it tends to lead to a lot of stress as we try to let no one down and achieve everything for everyone. For myself I have learnt that I will do or do not, not try.

A client who had recently been given a diagnosis of a long-term condition that could potentially greatly damage their business and their earning potential came to me for this reason. Attempting to be the before illness person was adding so much stress because they physically with all the will in the world could not get everything done. No amount of late-night working worked. If anything, it just exasperated their symptoms. Would they have to quit their business and give up?

No, through our time together (I only worked with that client 4 times) they learnt that it was their decision to decide what they spent their time.

It is not easy to say No to people (Heck there’s a whole chapter on it in my book Fight the fear because it can be so detrimental to our success.) So, learning what to allow into their life and what would be dropped was difficult but had a massively positive impact.

If you find yourself trying to please everyone and get everything done;

  • Have crystal clear goals on what you want and need to do. (Don’t let other people’s definition of importance get dragged in here. It’s confidential to you, so they won’t know!)
  • Learn how to say No. For me and many clients start small. Don’t meet for coffee that takes you out of the office for 2.5 hours (as much fun as that is to meet up) organise a conference call. You could save 1.5 hours! That would be respectful to your needs too.
  • Be honest. We seem to think we are some kind of superhuman robot race. We aren’t. As such trying to do everything is a quick way to overwhelm, stress, burn out, long hours, uncompleted tasks, missed opportunities and a lot of stress related illnesses. (I’ve a proven track record of helping people work less hours and achieve a lot more). Communication is critical. Say things like “That sounds great, however I’ve got to get X done by Friday, so could we have a chat on the phone after the 23rd please?” or “I’ve got a long term health condition that has never impacted on my ability to deliver to my clients however it does mean I don’t check my phone after 6pm. If there is an emergency, please phone xxx” That one is one I used. I was really scared that with my Lupus diagnosis I would lose clients, if anything my honesty led to an increase in clients. What better coach to work with than someone who watched box sets in the middle of the day, only worked part time and injected herself with chemo once a week and still won multiple awards, was asked to write a book by the UK’s leading non fiction publishers and clients include Councils, NHS, Virgin Care and WHSmith’s!

Thankfully the do or do not attitude has had far reaching results for myself my clients and their teams.

It led to me finding a solution to my 8 years of illness last May and now I’m well. Working full time and very grateful for my health. And thanks to the try or try not method, you can imagine how epic my time management and success rate has become?

It leads us finally to faith. Try or try not says. I have faith in what I do. I have no faith in what I can achieve. I have no faith in who I am.

So, ask yourself this. Do you have faith in what you will do? Who you are? And what you can achieve?

Get in touch anytime.

I love the phone ringing 01206 381482. Or if that feels to scary to phone in the first instant mandie@mandieholgate.co.uk I’m here to help.

  • January 11, 2020

How to kill your team spirit

Over the last few years, I’ve seen a worrying increase in the number of people looking to quit their “high Flying, this is what I’ve always wanted careers” for a different life. More and more people are becoming disenchanted and disengaged with working for large corporations and the joys and treasures that this can hold for them. I’m inundated with people looking to set up their own business and “escape” the city. It makes it sound like Alcatraz and for many perhaps it is. With a growing trend for down sizing, a rural lifestyle and a better work life balance how can a corporation compete with working around families and life styles, across a chatty family dinner table, a commute to the back garden in your slippers with a dog in tow and no one telling you what to do or how to do it?

If you look after a team and are seeing this trend what can you do to look after your team and show them that actually, it’s a great place to be and still reach your targets each month?

As well as the increase in highly successful people looking to run away that I’m coaching, I’m also seeing a trend for more people who wish to showcase to their staff that we genuinely do care, and we do want you to achieve and excel as much as we wish the organisation to. So how can you ensure your team are happy and what should you steer clear of to stop your team from proverbially running for the hills?

Here are my top tips for how to kill your team’s spirit and how to fix it;

Expect them to care as much as you do.

It’s likely you are highly dedicated, hard working person who gets what they want in life. And as such you find yourself looking after a large team of people. And one of the first things that many clients learn is that your interpretation of what matters and your definition of what is important may differ greatly from that of the people that work for you. You care about the end result because it’s your department, however, not everyone has that level of passion for their work. Take a step back and imagine that you are a member of your team. Do you feel that you strive for the bosses’ job? A seat on the board? Or do you feel that you may have other priorities in life? There is no right or wrong answer here. And by understanding the different drivers in peoples lives, you can tap into this to help people feel cared for and listened to on their own values and passions in life.

Don’t listen to them.

I actually once heard a person say “You’re not here to think you are here to work” And as incredible as that sounds and as far removed as this ethos is to most organisations that understand the need to get the most out of the people. Inherently it can still feel like this is the case to some. If you want your team to love working with you and your firm then you need to help people feel heard. And that’s easy to achieve at a review however not so easy when the deadline is looming and 3 people have called in sick. Learn phrases that feel natural to you that enable you to effectively say “I hear what you are saying and wish to address this let’s get this project completed and let’s book a date to discuss.” Or “This must feel incredibly (frustrating, disappointing, hurtful, disrespectful, etc) to you, and I want you to know that this concerns me, I would like to look at ways to ensure this doesn’t happen again.” Showcasing that you wish to hear their views makes people feel valued. Which brings me on to….

Argue with them.

The minute someone argues with you, it get’s your back up. Try it with your partner, sibling or child and you will see that if you push against a person, they will push back. Arguing is never productive. A difference of opinion is different, and it’s about learning powerful ways to communicate that enables that person to hold on to their own views and hear yours too, without emotion, guilt or intention. Their view is their view, and you don’t have rights over that. Remember that person has got to this stage of their life with their beliefs, values and experiences. You will have a unique combination of those too that enable you to think, behave, act and achieve as you do. Helping someone to overcome their limitations and obstacles does not start with a conversation that says “You are wrong.”

Shut them out.

A quick way to see staff leave is to shut them out of the big picture. You can quickly turn your organisations next big plan for success into a war zone of gossip, and upset if you don’t help your team feel involved in the big picture. Organisations hit hard times and to shut people out so that they don’t panic, doesn’t work. If anything it can create “The conspiracy theory attitude” that says “We are all doomed!” Helping your team to appreciate what you as a team face and listening to concerns and ideas will help to make people feel like they matter and that you aren’t about to cut them loose. Batting down the hatches can scare people fast.

Moan about people.

It has been proved that by talking about a third party many people feel like they are part of the “in crowd”. It is often used as a way to make that person feel special and valued, because “I’m sharing this with you because I trust you” feelings. That’s great on one level, however subconsciously (even if not with awareness) if you are prepared to talk about someone else, how does that person not know you are going to talk about them too. Professionalism indicates that most people understand this, however what about with other companies, suppliers or departments? Speak as you wish to hear about yourself. Bambi’s mate Thumper had that one sussed “If you can’t say something nice, then don’t say anything at all.” As many clients have learnt saying nothing can be a far more powerful way to get your message across on a negative.

Personalities.

On a planet with over 7 billion people, it’s not surprising that you may rub someone up the wrong way and they may dislike you. Your job is not to be Mr or Mrs Popularity your job is to help everyone work together effectively and powerfully as a team feeling like they matter and are well respected and valued as a member of that team. And that can get tricky when personalities clash. What you see as an insulting way of speaking is just another persons idea of a fun way of behaving. What you see as professional may seem cold hearted to some. Learning to see the world from other people’s view points can help. And learn to listen to people’s natural style of communication. If you have investigated this for yourself you may already know about the different styles of learning that people may favour. And this extends to their natural chosen way of communicating and learning about the world that surrounds them. If you are an auditory learner and you are speaking with a kinesthetic learner, you can alienate that person and make them feel like they are not being heard or understood if you don’t pick up on their verbal and visual clues. It’s a whole article on its own to look at the power of using other people’s natural styles of communication, so for now, start to consider;

Does this person use lots of body language?

Does this person use words like “I see what you mean” or “I hear what you are saying” or “I feel that this is the best approach”?  

Don’t say thank you.

It may seem so obvious and yet the amount of times I’ve had people tell me that they just got fed up with no one ever saying thank you. “It’s your job, what do I need to thank them for?” I’ve heard in retaliation. The fact is it takes a short amount of time to say thank you and gratitude is such a powerful tool in so many areas of our lives. These people weren’t marched in and made to work in your offices, they choose to. Okay, they may have mortgages and mouths to feed however ultimately they are making the decision to invest in working for your organisation to get them what they want in life. And that is not just about perks and salaries. Taking all the praise and forgetting to share the glory can kill their attitude to you and the organisation. Some people don’t need praise, they are just pleased to see the job done and go home at night, however, I’ve seen many a person light up when they’ve plucked up the courage to say to their boss “actually do you know you never say thank you?” and that person has appreciated this and started to say thank you more. That member of your team feels appreciated and respected and that is ultimately what we all strive for in life, not just the joys and treasures of a corporate career.

  • August 25, 2017