This time of year our social media is awash with golden beaches, azure blue pools and half naked friends on holiday in locations around the world. While I adore sharing your moments and feeling your happiness I am a bit confused.
Why are you not actually on holiday? It’s a bit like business owners and employees who work in the business but don’t work on their business.
These holiday makers are in the holiday but they are not on the holiday.
Let’s start by looking at why you are probably shouting at me in scorn right now saying “You don’t get it, it’s not that easy to disappear for 2 weeks….” I really get it, honestly I do. I hear this from new clients all the time. If you care about your career/business you want to do all you can to look after it don’t you?
You don’t step fully away from business when you are on holiday because;
The list is long and I’m sure I’ve not covered all the excuses I hear as to why it’s good to keep your phone on this holiday, however would you like some evidence to shock you into considering truly walking away from the office, before we crack on how to achieve it and what kind of results you could get for your professional life with your phone turned off?
Great Mandie you’re guilt tripping me here and while I know this stuff, that doesn’t mean its’ achievable, business never sleeps right?
I get that, I really do, so between us we have a good idea why you don’t turn off completely and we also know why it’s imperative you do. What about if I shared how I get to go on holiday (and my clients do too), turn the phone off, get the holiday automated message on and have a guilt free fabulous holiday AND grow their business and gain new opportunities?
Would that help?
As an example I’ve just had 9 days away from my business (I’ve already had a 4 day break in the winter and 17 days in Disneyland in April and I’ve got more holidays booked for later in the year too – I tell you this so you can see this is not a one off, this is a lifestyle and business model that is sustainable long term.) And on every occasion the phone is off. I really am out of the office. I’m only back to work for 5 hours and already I’m aware of these great things that have automatically happened for me;
And I’ve not even finished opening all my email and social media messages yet!
How is that possible?
Here’s some ideas for you so you can enjoy that holiday 100% (guilt free.)
Plan months in advance. My retained coaching clients and BWN team already know when I’m on holiday to the end of the year and are already aware of my developing Summer 2020 plans. Whenever I see a client, a connection, lead or opportunity I finish by ensuring that they know when they will have whatever it is I’ve promised them and when I’m not able to assist further. (I also will include an emergency number, usually my husbands number, not mine, so that they know its for genuine emergencies only.) If you are doing your very best for people then this is adequate. See below for what that is.
Trust. I too used to check my phone on holiday. It takes only a few minutes to jump online and check there is nothing to be worrying about, right? However if you know anything about flow it takes us on average 15 minutes to get back into the flow of what we doing (Just as good to remember for at work too, so turn off your phone, turn off your laptop sounds so you can concentrate and get more done!) This means that when on holiday you are constantly being propelled back into work mode, work thoughts, and automatic pathways, Here’s some examples for you;
I completely understand how this feels, and the additional ideas below will help you create a better way. But for now trust is key. Trust you have done all you can for everyone you work with, trust that on your return you will do an awesome job as you always do. And remember that great bosses, teams, customers and suppliers will respect you and trust that you will do your best for them – and they will say things like they do to me “Mandie we know how much you care about our success, go and enjoy your holiday and we look forward to working with you on your return. You deserve it”. Working with the right people is good for business too – I only seem to attract driven passionate people who want to do their best for themselves and their teams and as such they care about me as their coach too – they pay on time, don’t get in touch late at night or at the weekend and really care that we have a win win relationship. If you find you are not convinced of this, ask yourself for what reason? That will help you create a plan of action to allay your fears and tackle theirs too.
Respect – If you want people to respect you and your life then you need to respect theirs too – don’t dump last minute jobs on people’s metaphorically desks. If you need something urgently then ask yourself “What is this persons preferred way of communicating?” Again this is also good for long term success too.
Fire fighting – Fire fighting is not a long term solution to professional success and if you are constantly doing this then leaders aren’t leading, staff aren’t self sufficient, and adequately trained, boundaries aren’t in place and a clear vision, mission, goals, plans, actions and expectations are not being created. Create these and everyone feels safer at work, every day. Getting rid of the fire fighter approach is not just good for stress free holidays it’s also good for sustainable business growth and happier, less stressed staff – and do you know what less stressed staff are great for? Creativity, productivity, better health, happier work environments and even higher profitability! A good reason to know your vision, mission, goals, plans, actions, expectations right?
Think of the children (and your trusted network!) If I am faced with a client that really can’t see a way to change from their current mode of thought and actions then I will quite often ask if they have children or people that they love working with (as we all do) and I will ask them this; “Would you want this for your son/daughter/colleague/boss/team?” This invariably gets a “of course not!” to which then they have to admit “OK so why is it good enough for you?” If you work 24/7 and you are never allowed a day off or a life away from work ever again, what does that say to those around you who you are a role model for? (And we are all role models for someone). I hear antiquated dangerous and not good for success comments like “You can only be successful if you work 24/.” Really? Guess how much harder success is going to be with that mindset? Is that really inspiring you and spurring you or killing off your passion? And think about how that may impact on those around you and their own beliefs, scary right?
Whether it’s fact or fiction that Archimedes came up with his great principle of buoyancy in the bath or not the fact is that he was a great thinker and didn’t just do his thinking at a desk. If you’ve ever found your mind wandering and then noticed and pulled yourself back to reality you will know how freeing it can feel. What were you thinking about? It doesn’t matter, because that down time enables your brain to keep working even when it feels like you aren’t! I remember a few years ago I was strolling along a beach in the South of France looking at shells and splashing in the waves and I suddenly had this thought “How can I help more people that don’t necessarily have the budget?” And I just left it and jumped in the sea. Only for me to emerge from the sea, legging it across the too hot sand back to my lounger thinking “How great would it be to have a confidential 24/7 mastermind group – we could create a bank of ideas and support that was accessible every day!” And behold The Insiders was born! Was that magic? Of course it’s not! I’d given my brain the space and permission to work on anything it fancied! True holiday’s can do that for you too.
Start of the new year. For me my year doesn’t run from January to December, they run September to July. It all started years ago when I read about the English Rugby team who’d been performing horrifically until they worked with a life coach. The premise was that at half time, they’d come back out in a clean kit. Because it made them feel like the start of the game and that anything was possible. This and other ideas they put together with their coach enabled them to become great again. I come back from holidays refreshed and buzzing with ideas. So August (I hadn’t missed it out accidentally!) Is my planning month. I review the previous 11 months and assess what I want to achieve by the end of the true year end (31st of December) and that then is a mini goal stage to my big goal for July. Creating your own agenda ensures you stay motivated, focused and accountable to your goals. And August is a joyous month for me as I concentrate on my own growth, happiness and success. So ask yourself when do you create the time to work on your business/professional success?
When did the holiday message not become an acceptable “I’m sorry I’m out of the office” reply? When did it become a success requirement that you would be attached to your professional life 24/7? Seriously I’m intrigued. I was working with a team of 55 people and many lamented that email were a hell of their working life. It didn’t take long to discover that everyone had different beliefs on what should be answered as a priority, what could be ignored (reference only) and what was expected of everyone. Putting our thoughts together collectively they were able to create a far more powerful strategy to email and free up a lot of time in their working day. If you have a message that says I’m out of the office today in the event of an emergency, etc,etc then abide by it too. In this way you are helping to reduce the stress for those that you work with too. We can’t have a change in professional culture without the brave.
Automate your marketing. I’m one for real conversations but if you consider the evidence for why you need time out, you can see that sometimes you need to automate and schedule. And there’s nothing wrong with that. The same principles can be used for when you are mega busy. It’s not just your marketing you can automate. Create standardised letters that you personalise for things that you find yourself repeating, separate emails into separate folders so you prioritise. There’s a ton of apps to help you get organised, find the ones that work for you and your time management improves too!
Don’t fear asking for help. I can be guilty of this. We feel like we have to be super human don’t we? Doing everything for everyone, well guess what? You don’t! And if you ask for help when you want to holiday guilt free others will help and then you know you are truly part of a team. All striving for the same goals. Get over your fear of asking for help (My book -Fight the fear looks at this) and you could find this a lot easier and life in general a little easier too.
From FOMO to JOMO – Fear Of Missing Out? Try Joy Of Missing Out! I love being connected to you and your lives and sharing in your special times, your tough days, trials and celebrations, however I also love not having a clue and then meeting up with you and hearing all about it. We are so used to knowing everything instantly we’ve forgotten the joy of being completely absorbed in our own worlds. And if you are a highly sensitive person (I am, it’s nothing to be ashamed of if you handle it well. It can actually be a blessing in business and life) then being connected all the time can be really damaging. Just like the news always being delivered is bad and drags us down, so too do other people’s struggles that we can’t fix. You have complete permission to disconnect. I think that is why I adore my caravan so much. To get into nature, away from people and disconnect makes me feel amazing. Try some JOMO and see how it feels. At first it may feel alien, but trust me it will feel good in the long term!
And lastly I was in a conference call today and of the 10 people in the call, I’m the only one that said “ I won’t be about between these dates. I’m away” Everyone else said things along the lines of “I’m away but I will be answering my emails.” Not one person was giving themselves a true break. And one even said “Wow, you’re brave!” I replied, “No, I’m organised”. It’s no good just going on holiday and hoping it will all be good when you return. It’s all in the planning, communication, boundaries and goals that you guessed it I started planning last September! So if you are going away on Monday, you may find that you need to do an extra level of work this week to get even a third of this in place, but wow will it be worth it. And then you can plan how all of this factors in your future to make the holiday after this one stress free and guilt free too!
If you’ve never done this before start small. Get strict. If you say you are finishing work at 6 pm, then don’t look at your phone again. If you say you are away this weekend. Don’t look at your phone. When I’m major busy and buzzed up at my clients success I can be tempted to live on my phone. My go to actions are 1. Give my phone to my hubby and tell him that under no circumstance is he to give it back. 2. Let my phone go flat – good for the planet too – just think how many hours of energy we could save! 3. Remind my teenagers that 2 hours before bedtime you should not use your phone and that they are to remind me that if I expect them to do something, I need to be a role model and do it too! What go to actions do you need to get strict?
We care passionately about our customers, colleagues and those around us, however I’m often fascinated by the fact that rarely do people put themselves on the priority list too. Time to change? Because you’ve now got the evidence and the ideas to make it a reality.
If you have a hardworking passionate team I’d be honoured to group coach you to action these tools and many more especially tailored to you. Just get in touch to learn more.
Recently I spoke for WEConnect International. Here you can access the full webinar: ‘How saying ‘no’ can positively impact your business success’ I hope you enjoy the session and learn a lot about how saying no can make you more focused, less stressed and more productive!
And below are additional links to further learning and support. Let me know how you get on and if you aren’t signed up to WeConnect you – please do!
If you’d like to listen back or if you weren’t able to join us on the day, the recording of the webinar can be found here: https://youtu.be/mAHT7Zrfq5E
Accompanying slides can be found here.
If you have any issues with any of these links, you can also access them online here.
You can find details about my best-selling book Fight the Fear (now in 5 languages) that looks at the 12 biggest fears that impact on success including our fear of saying no and our fear of what people think of us here: https://www.mandieholgate.co.uk/books/
And here are the additional articles as mentioned:
Courses on powerful communication anywhere, building confidence and other business related subjects – https://www.mandieholgate.co.uk/shop/
And the confidential mastermind group that is a very powerful group for female business owners https://www.thebusinesswomansnetwork.co.uk/bwn-insider-benefits/ – a great way to access a coach 24/7!
If you found the webinar useful and are able to leave a review on Linkedin or Google that would be greatly appreciated.
Mandie offers team coaching, 1 to 1 coaching and mentoring to help women and their teams achieve more and is very happy to offer a discount for all our WEConnect International webinar attendees (not reviews). Please contact her to avail of this!
Finally, if you have not yet registered your business with WEConnect International, you can register with us for free online here: https://weconnectinternational.org/en/womens-business-enterprises/self-registration.
eNetwork and Operations Manager for Europe
Have you ever walked away from conversations thinking “Why didn’t I say that!”? or found that you lose your true voice when talking business or waffle on and then think “Why did I say that!” or that you wish the ground would swallow you up when asked “what do you do?” or “speak for 60 seconds about your business”? Do you struggle to find the right words to turn a conversation into a customer?
Communication can be incredibly powerful for enabling a contact to turn into a client. In this article, I would like to share with you 8 top tips to be a compelling, confident communicator that does not fear the competition and can speak powerfully to anyone, anywhere.
I see people in business make fatal errors in the way they communicate, when I host a training session on this Conversations into Customers topic I often get them started with the simple question “What do you do?” Because unless you can tell someone what you do in less than 20 seconds, you risk not engaging with that new connection. Ideally, if you learn this skill and the science behind what could be powerful for you to say, people will be saying things like “that’s interesting, how did you get to that? or “How does that work, tell me more?
|What reasons do people give for saying No?||Perfect Client||
What would your perfect client say in reply to this No?
(Not what you would say)
|Too expensive||You won’t regret spending a penny because this works?|
|I don’t have the time||Making the time to do this will save you thousands in the no time and could increase profit.|
Look through your table, what pain and pleasure words have you created. If you have bought a course recently you will have received the free gift with 111 pain and pleasure words that can make your communications and marketing more powerful. This above exercise will help you to start to create that list. Knowing the powerful words for your target audience is critical to knowing how to engage powerfully.
So remember to remove the fear from the word No, build your confidence (and if that is still tricky I’ve a course that you can work on at your own pace to help boost yours, learn more here) appreciate your perception of the world and how it could impact on conversations, learn to listen powerfully and mirror other people in tonality, words and speed. Get over your fear of asking for it (which is probably connected to your fear of what they may think – both of which are covered in my new book Fight the fear – how to beat your negative mindset and win in life.) And if you want to know if you are winning on this. Use the pain and pleasure power words from your list or the gift I give with every course to create a powerful sentence that trips up so many people….”What do you do?” Feel free to share what you decide on my social media. And if you are bit scared to do that, why not post on the Insiders for a bit of confidential feedback? And if the confidence is rocketing, what about sharing on Facebook live!
How to turn Conversations into Customer
Compelling, confident and capable speaker
Why didn’t I say that?
Why did I say that?
Or what did I say!
Simple questions can be a mine field. What do you do? And you ramble on for five minutes instead of reply that in 20 seconds gets them interested enough to want to know more.
First we need to consider not what we say but how we see the world
Pee forget our perception of reality is different to everyone else’s.
Brains filer out information.
Millions of rods and cones, research proved that we used to think our brain only saw what we needed to see in actual fact the brain sees everything and filters out what it thinks is not relevant.
Need a pad, meeting at one, next thing you know you are spotting gorgeous shoes
What does that have to do with powerful communications? Your perceptions are distorted by your beliefs and experiences and values
So realities differ.
Hot buttons. What riles you up? What are you passionate about? What do you have definite opinions on?
Being aware of your views on everything from Family, friends, sex, to business impacts on how you communicate.
Exercise – you love others hate.
Moment to write down what you think they may be. Need some help?
Next lets look at how to feel confident. Let’s look at the most scariest word in the world. No I want to de-fear you to this word because its part and parcel of running a business.
Get in pairs and say no – How did it feel?
Lower the fear factor. How to turn a no into a yes. This helps you find your pain and pleasure power words – my course for 111 of them These need to feature in your marketing and conversations.
Find your true voice – don’t say other peoples words, I hear people copy me word for word and it sounds daft. Find your own voice. What do you stand for? What is your mission statement? Know your values?
It doesn’t’ have to be the same as other people. By talking about what matters and using your true voice not only will you gain your own following which boosts your confidence you will natural attract the right target audience too.
Listen – 2 reasons – 1 gives respect and shows you care 2 powerful clues on what to say to power up your conversation.
This enables you to mirror body language with their words.
Adjust the speed you speak at. In pairs speak fast and slow – how did it feel?
Trial the speed you speak and be aware of other peoples choice of speed, pace, tonality.
Use in marketing and if someone likes detail in conversation be aware of that for your emails – you don’t want to get your there their and they’re mixed up and risk alienating them.
Ask for what you want. Women don’t ask for what they want.
Trial how you say it. The insiders is a great place for this.
How can I help you further.