Tag Archive

Tag Archives for " Professionalism "

Are you really professional? Professionalism and your success. (Warning: Not for the faint hearted)

Okay so this is a difficult one, and I’ve been sitting on the edge of writing this for about 2 years. But since it’s at a near critical level I’d better mention it.

A lack of professionalism is killing many people’s success.

There I said it.

People think they are professional but in the last 24 hours I’ve had 4 people talk to me confidentially (because they know I will be confidential) about this issue.

(These are not their stories – these are some of the ones that I’ve seen in the last year. There’s plenty more!)

  • The business owner that told me they couldn’t believe they’d spent months trying to get a client to complete the paper work. Only to phone them and discover they were “Desperate to get started” so why had they not been in touch, completed the paper work or phoned?
  • The business owner that needed someone to turn up at a set time and they didn’t just not show they didn’t even explain why!
  • The contractor that was unceremoniously sacked from a position via email after years of loyal service.
  • The business owner who was unhappy with the quality of a product and instead of telling the supplier they ranted on social media and slated the company at networking events.
  • The business owner that discovered they’d been removed from social media groups and had all of their messages ignored in a “we hope they just go away” approach.

If you’ve ever done any of these things it’s damaging your success;

  • Talked about people behind their back.
  • Not picked up the phone when you are unhappy with the service, product quality, etc.
  • Not turning up to things you said you would.
  • Not done something that you said you would.
  • Hidden behind email when you should have told someone how you really felt over the phone or in a face to face meeting.

There’s plenty more but you get the idea.

The point is that owning a business is not all high sales, happy clients and fun times. It can be hard work and it can also be uncomfortable (top tip if it doesn’t feel uncomfortable once in a while then you are not pushing yourself – speak to your coach about that.)

You will need to have conversations that you don’t want to.

When I help clients deal with confrontation, I’ve never had the result where the client has had to have an all out slagging match with someone, however they have had to face the situation and address it.

When you don’t’ deal with things in a respectful and appropriate way it can damage your professionalism, your reputation, your sales and even your mental health as you berate yourself night after night about why did you not do that, or not say this.

Difficult conversations do not need instant responses. They need time to process your thoughts. Establish the facts. Remove the emotion and communicate what is wanted to resolve the situation.

Difficult conversations need to be had so that people know you are a business owner and not a push over.

Difficult conversations need to be managed well so that you walk away with your head held high.

  • So if you say you are going to attend an exhibition – turn up. I’ve heard plenty of event organisers talk about no shows to their events and the problems it causes. What is worse the situation seems to be getting a lot worse. When I started my professional speaking career you would see a no show average of 10 to 25% now it can be as high as 50%!
  • If you say you can help with something, then don’t rain off. If you are a People Pleaser that says an instant yes and thinks after. Learn to say something different like “I’d love to be involved with this. Can you send me some info over so I can check my work load and see if I can.”
  • If someone doesn’t turn up for meetings on more than one occasion or contsantly moves your meeting date, do you really want to work with them? Learn to walk away from unprofessional people.
  • If you always feel like there is a hidden conversation that you are not part of, find out why. Ask someone. It could be you are not alone in this and others feel awkward and unwanted to. It could be that those that can make a difference have no idea and would really like to be able to address the situation – if they knew about it.
  • If you feel you are being treated unfairly stand up for yourself. As above you may not be the only one but you could be the one that helps establish a new transparent, fairer and ethical way of working and communicating for others in the future. Not everyone will have your confidence to speak up. Others may suffer in silence for years!

None of the above our easy. Plan what you will say. Don’t fear the outcome. Trust you are good enough.

You can’t win every battle and you won’t get on with all 4 billion people on this planet. Accept that and be professional. So that no matter what happens you know you did your best, and ultimately that is the best you can do.

  • June 12, 2019

Do you need to be suited and booted to get the big contracts?

It’s a good gauge that if more than a handful of people ask a question then you should help them find a solution. Therefore, when I was asked (again) by a business man during a coaching session and numerous occasions by women from many professions if they had to be suited and booted to get the high-end contracts and the big opportunities I thought it was time to carry out some research.
Can you attract the right clients and dress anyway that makes you feel comfortable or do you risk missing out?

I have my own thoughts however I can’t help but remember the person at a prestigious networking event in the city who happily shared how “2 gentlemen that only wore sports coats to a meeting couldn’t possibly expect to get investment into their company” and that cost them 6 figures. A costly outfit!

So, I asked my social media world “Do you need to be suited and booted?” and interestingly the opinions were very mixed.

In some industries, it would appear anything goes, even flipflops and yet for others if you don’t shine your shoes and straighten that tie you could be damaging your profit margin. Scary right?
So what drives these views?

How can it be that one industry is allowed to rock up like it’s a party and another has to dress like it’s someone’s funeral?

Thanks to all of the views shared it would appear the need to dress a certain way is a little like a supertanker, it’s on the turn but it’s going to take a while. And of the thoughts shared the most shocking was that it was okay for men to turn up in jeans but frowned upon in the same professions for women to do the same.Do some things never change!

Many of the creative industries shared ideas like international graphic designer Esther Feltham from Eyespeak “people don’t expect designers to dress formally.” Adding “there are expectations associated with dress and profession. It’s all about identity”. A view shared by many as James Brand CEO From Innovative Creatives Ltd (UK) shared “I think it very much depends on what you are selling and who the corporate is. I believe while they might be buying a product or service they are buying into a company selling it. If you are a creative company I think a really formal dress can make you appear not to be creative and less innovative. It must be a judgement call based on the individual client.” A few shared by many.

Fascinatingly views varied from Facebook to LinkedIn too. Facebook commenters were far more likely to say “wear what makes you feel good and comfortable” whereas LinkedIn commentators raised more concerns that it could be a risk to get it wrong.
Adding that it wasn’t just about your outfit’s impact on you and your customers some believed that what you wear can even impact on your ability to perform. And the ability of others to see you as the expert. Would you trust a doctor or lawyer who dressed in a T-shirt and jeans?

As someone who’s employed to enable people to think more powerfully, override built-in limitations, enable innovative thinking and empower higher performance I, like many of our commentators sit in the middle on this one. As I explained to one client who bought this question to me I’ve even changed the colour of my lipstick or nails to be “more in keeping” with what my audience of that day would like. And yet I’ve also turned up to a corporate event where most of the people in the room would fit the £100,000K+ bracket and wear a long satin baby pink skirt (think Sarah Jessica Parker from Sex in the City) just because I’ve known that it would be a roomful of grey and black suits and that I would stand out. (And yes that has worked very well for me!)

Would I have done this years ago? Probably not. in my 9+ years in the automotive industry, I never wore jeans to work. I was always suited and booted, why? Because I was dealing with people who had just been involved in a car accident and were relieved to be alive. They wanted someone to look like they had authority to take charge of the situation and put their minds at rest. Could I have done this in jeans and a jumper? Probably, however, would the paramedic, police or fire services be anything other than in uniform? And does a uniform help create feelings in us?

Another reason I have never worn jeans to work is because my parents saw denim as workwear and as such it would have been disrespectful to wear. This is also a thought-provoking point that came up time and time again that to not wear the right outfit showed a lack of respect for the company you were aiming to work with as well as the people that you led. One commentator said, “It doesn’t have to be a designer suit, however turning up and looking like you care, shows that you do.”

So it’s one thing to be disruptive and another to be disrespective? It’s good to stand out and sometimes it’s definitely better to fit in, but how can you know when you should pull out your favourite outfit and be a metaphorical giraffe in a field of cats and when should you buckle down, shine your shoes and look like a row of eggs?

One business owner said that they realised that they’d misread the company and it probably cost them the contract because they’d not dressed in the right way. “It wasn’t about the fashion, however, I shouldn’t have arrived in a full suit, it made me look stuffy and not with the times. “So how can you ensure you get it right?

As an individual or representative of an organisation, it is important to know your brand. What do you stand for? What is your mission? What message does your company wish to portray online and offline and do you mirror this in real life? What words would your ideal clients use to describe you?

This is interestingly where I often see a lack of alignment between on and off line and it is the “gut instinct” reason why people don’t buy from you, because something “didn’t add up.”

My company was one of 2017 top 100 small businesses for The Guardian and at a celebration ball we had to find a business that we’d been handed the name of, like a giant treasure hunt. Towards the end of the evening someone was struggling to find their “treasure” when I asked the persons name and what they did I guessed the person (out of over 200 people) straight away. The group of people I was with were astonished and retorted “you must already know them!” I didn’t I’d just put 2 and 2 together and worked out what they were likely to look like. As a coach, you are pretty good at sussing people out fast, and on this occasion, I’d looked at the branding, the colours, the tonality and the profession and it had been easy to find them.

Try it at an event you attend. Guess what the person you don’t know does for a living. It could help you to appreciate the impact your outfit could be having on your success, your brand’s strength and your contracts.

If you become more aware of your brand and the way you portray yourself, you can also then start to ask yourself if your brand matches that of your ideal clients. In this way even if you get the outfit wrong if you correlate in all other respects the contract could still be yours. Do you use the same terminology? The same language? Do they use a ton of jargon but you don’t?

When you know who your target audience is and what they would like to expect it, you can showcase your respect for the individual and the organisation by getting this right. However here is where the clothes can become irrelevant. Ultimately it is about what is on the inside.

You can be the best-dressed person in the room however if you can’t impress with your knowledge, ideas and ability to communicate effectively then you still lose out. And that is not just about being the best qualified for the job it is about being the most confident to believe you are right for the job. (Are we then back to the clothes and the argument that we should wear what makes us feel comfortable? You can see why it can make it a tough call and easy to get wrong.)

I’ve been given opportunities that I’ve never imagined because of the way I’ve have portrayed myself, (they ignored the Eiffel tower Mickey Mouse earrings, it was my passion for their success that mattered more.) Then we are doing a complete 360 back to that your outfit is not important, because if your outfit makes you feel good, then you feel differently, and if you feel different you act different and if you act differently you get different results.

Therefore while it will always be important to look like you want the job, show respect and be on brand nothing is more important than the internal confidence that says “I’m the right person for that job!” I remember my first boss worked on the garage floor and one day had a meeting with the bank manager when he arrived our accountant said the boss looked like he was a 1920’s convict who had just finished a hard day of graft. To which the boss replied something along the lines “They aren’t interested in my fashion sense just my profit margin.”
So if you feel good, don’t risk offending your perfect clients and your mindset means you perform better then go for it, right?
Just be cautious of the 2 men in sports jackets that completely misread their target audience and missed out on 6 figures.

Afterall people don’t just buy a product or service, they buy the people and the brand behind it.
So while I appreciate the need to mirror my audience I’m also considered someone that is award-winning, innovative and cutting edge, so it’s good to be a part of the forward-thinking movement as long as I know it will be tolerated and not damage my success, and that ultimately comes down to being confident in who you are. As if choosing an outfit first thing in the morning wasn’t hard enough!

Thank you to everyone that shared their views and thoughts on LinkedIn and Facebook, if you would like me to look at other aspects that can impact on our success, please do not hesitate to make a suggestion.

  • May 19, 2018

Me too?

When the #Metoo campaign became common knowledge last year I realised how lucky I was to never have experienced sexual harassment or sexual assault and my heart went out to all those that had been impacted upon and how it may still be affecting their lives. Then recently something happened, and I found myself asking lots of questions. I have since asked other women in business how they might deal with such things and we all struggled to come up with a decisive answer.

I even questioned whether I should write this article however I realised that as Founder of The Business Womans Network and as a mental health ambassador as well as someone who successfully worked in a traditionally male-dominated environment and I empower, motivate and build confidence for others, I realised if I cannot talk about it when I’m a strong confident woman who helps others to be just that, how could anyone else find the strength?

I will go back to the incident and share my questions, together perhaps we can help all of us, male and female to understand how we ensure that everyone feels safe, respected and free from sexually inappropriate behaviour in any environment.

I was at a business event and found myself next to a business owner who constantly throughout the meeting touched my arm and found an excuse to kiss me on arrival and on leaving (even though I didn’t know them). On two occasions they touched my leg too. Even writing this makes me feel uncomfortable because I worry greatly that you will not be able to read my tonality or will take your own experiences into account and have a very different perspective on this situation.

On a few occasions in the event, someone sat near me asked if I was enjoying the full experience of sitting next to this person and laughed, so it clearly was their natural way of behaving and people knew that this person behaved in this way. I do not believe I commented however on driving back to the office I found myself asking if I had handled that situation in the correct way. While I’m a confident woman who was not impacted on by that experience I can clearly understand how it could put others off from networking or open events like this again.

I later learnt that someone who had not been at the event was networking in another town and someone who had been in attendance at the previous event mentioned how they’d never met Mandie Holgate before and they looked forward to meeting me again and they talked about how this person had been “all over Mandie”. So clearly it had been behaviour that had been noted and was later being commented on.

Even as I write, I’ve walked away from this article on numerous occasions, so the first thing to consider is why?

I suppose because by raising awareness to this behaviour I do not wish to risk offending the person in question. I’m a grown woman and quite capable of looking after myself so this is where on discussions with other women we have struggled to assess the correct way to handle these moments and whether we should say something.

Clearly, most of the people in the group knew about this behaviour and deemed it harmless, therefore I know I would worry about not being accepted by that group again if I said something. I would also worry that it could impact on my reputation and professionalism. However, if I don’t say something surely it risks damaging the other party’s reputation and professionalism because people are speaking about them behind their backs? Hardly professional is it!

It really does help me appreciate that if something I deem to be harmless and misjudged proves difficult for me to organise my thoughts, words or actions on how the hell does someone come forward with a serious grievance? I’d say the answer lies in a lot of guts and determination to make it better for everyone and complete appreciation that this is wrong, and they must not be allowed to get away with this.

Do I feel that strongly about what happened? Clearly not, however, is that then acceptance? Is that then stopping that person from learning a better way of behaving with decorum expected in the 21st century?

When I mentioned this to one business friend they spoke about how they found it difficult in business to know the acceptable greeting. Why is it that women tend to be kissed on the cheek whereas men tend to shake hands? Do we need to openly discuss this? Are women being treated with a different level of professionalism? Is it acceptable? The lack of confidence women experience is worth millions to our economy. Women often fear closing the sale. Women are less likely to ask for a pay rise and confidence is often the underlying issue. So, do we need a standardised way? Will we find that we are looked at differently if we ask for the acceptable greetings to be discussed? Will we be seen as petty for insisting on standards that make everyone feel comfortable?

You can see why I had so many questions, can’t you? If as a woman I struggle to know what to say or think then surely others feel the same too? I actually have no issue with a man opening a door for me, however, is that on the scale of sexist inappropriate behaviour? Does this come into the realm of “she was asking for it” because she had chosen to dress in a certain way? Another business friend told me that they had heard that a man who had been robbed in the street “had been asking for it” because he was wearing expensive clothes and jewellery. Can that be just reason? Really?

So where does this leave us? Clearly, there are many instances that are clear-cut and obviously inappropriate however what is the scale and what can we all do to help each other to feel comfortable and professional in any environment?

We need to be more open and not fear that we will be ostracised if we discuss these things. We need to make it clear that everyone has the same right to feel comfortable. We need to talk about personal space and how it makes people feel when we invade that. We need to talk, however when social media is full of attacks and people taking offence when you ask a question that can be hard to do can’t it?

I’ve also heard the argument that certain generations just behave in that way, it’s no big deal. Is that a good enough argument to warrant exemption?

I remember someone attacking me when they said that as a feminist I had to care more about women than men because I’m female. Really? Am I not allowed to care equally about all humans? And as such as hard as this article has been to write and raise some of the questions I have, I felt it was important for us all that I write this. Please feel free to share your thoughts. Be honest. Be respectful and appreciate tonality and meaning can be misconstrued in the written word. Thank you.

  • January 14, 2018