10 steps to winning difficult conversations — the ones you really don’t’ want to have!

Whether it’s confronting your boss, a member of staff, your Mum, your child’s teacher or the plumber who promised to finish the shower 2 weeks ago, difficult conversations aren’t easy. I’ve coached thousands to have those icky conversations that you put off. Here’s your quick guide on how to have those tough conversations, get the result…

Role models – why bother?

For all of my adult life I’ve had role models, although I had no idea I did or the impact they were having! As a child my role model was Ms Carter. My history teacher, my school mentor (we used to have those and that was awesome!) and introducer to Annie Lennox (which then followed…